Zambia Information and Communications Technology Authority
The Zambia Information and Communications Technology Authority (ZICTA) is an ICT Regulatory body responsible for regulating the ICT Sector in Zambia.
Regulation
It falls under the Ministry of Transport, Works, Supply and Communications and derives its mandate from the three Acts, the Postal Services Act No. 22 of 2009, Electronic Communications and Transactions Act No. 21 and the Information and Communications Technologies (ICT) Act No. 15 of 2009 to regulate ICTs, postal and courier services in Zambia. As conferred in the ICT Act, ZICTA also referred to as “The Authority”.
Management
The Authority is overseen by a Board of the Authority consisting of nine none executive members and all decisions of the Board are executed by the Director General and is supported by an executive team with expertise in law and enforcement, economics, technical and engineering, information technology and finance.
Mandate
- Regulate the provision of electronic communication services and products in Zambia
- Monitor the performance of the sector including levels of investment and availability, quality, costs and standards of electronic communication services
- Administer the Country Code Top Level Domain (ccTLD) as well as electronic addresses
- Disseminate information and promote the participation by the public in the provision of electronic communication services
- Provide for a national frequency and numbering plan
- Set standards for the ICT sector
- Promote competition in the sector and also regulate tariffs charged by operators offering electronic communication services
- Protect the rights and interests of consumers, service providers, suppliers and manufactures.
